Terms and Conditions
Our General Terms and Conditions govern the collaboration between VYTE LABEL Industries GmbH and our business customers through our website and customer portal.
Last updated: Februar / February 2026
12
Sections
B2B
Business Customers
DE
German Law
100%
Transparent
§ 1 Scope
These General Terms and Conditions (T&C) apply to all business relationships between VYTE LABEL Industries GmbH (hereinafter "Provider") and its business customers (hereinafter "Customer") initiated or processed through the website (vytelabel.com) and/or the B2B customer portal. They apply exclusively to entrepreneurs within the meaning of § 14 BGB (German Civil Code). The website serves to provide information about the Provider's services and to receive product inquiries. The B2B customer portal serves for order processing. Deviating, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.
§ 2 Contract Formation
Product inquiries submitted through the website do not constitute a binding offer but an invitation to the Provider to submit a quotation. Orders are created through the B2B customer portal and submitted to the Customer for approval. The contract is formed when the Customer approves the order in the portal (status: "Approved"). Approval in the portal constitutes a legally binding order confirmation by the Customer. The Provider reserves the right to reject orders without stating reasons.
§ 3 Service Description
The Provider manufactures white-label products (including shakers, drinking bottles, textiles) according to the Customer's specifications. Product specifications (material, color, printing, quantity) are defined in the order within the portal. Deviations in color and material within industry-standard tolerances are permissible and do not constitute a defect.
§ 4 Prices and Payment
All prices are net plus statutory VAT. The prices displayed in the portal are authoritative. Payment is made in advance. The order will only be forwarded to production upon receipt of full payment (status: "Ready for Production"). Invoices and proforma invoices are provided as downloads in the portal.
§ 5 Delivery and Delivery Dates
Delivery dates are displayed in the portal as estimated delivery dates after production begins and are non-binding unless expressly confirmed as binding. Partial deliveries are permitted. Shipping notifications with tracking information are provided through the portal and by email. Delivery delays due to force majeure or disruptions at subcontractors do not entitle the Customer to claims for damages.
§ 6 Retention of Title
The delivered goods remain the property of the Provider until full payment of all claims from the business relationship. The Customer is entitled to resell the reserved goods in the ordinary course of business but hereby assigns all claims from resale to the Provider as security.
§ 7 Warranty and Complaints
Defect notifications must be submitted immediately, but no later than 7 business days after receipt of the goods, via the complaint module in the portal. The warranty period is 12 months from delivery. In the case of justified complaints, the Provider shall, at its discretion, provide repair, replacement delivery, or credit. Photos and a detailed description of the defect must be submitted via the portal complaint form.
§ 8 Liability
The Provider shall be liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health. For slight negligence, the Provider shall only be liable for breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage typical of the contract. Liability for indirect damages and lost profits is excluded in cases of slight negligence.
§ 9 Confidentiality and Data Protection
Both parties undertake to keep confidential all confidential information obtained in the course of the business relationship. This includes in particular prices, product specifications, and business processes. The processing of personal data is carried out in accordance with our Privacy Policy and the provisions of the GDPR.
§ 10 Portal Usage
The public website may be used without restriction. For the B2B customer portal, the Customer is obligated to keep access credentials confidential and protect them from unauthorized access. Each user receives individual access credentials. The transfer of access credentials to third parties is prohibited. The Customer is liable for all actions taken through their account. The Provider must be notified immediately if misuse is suspected. The Provider reserves the right to suspend access in the event of a breach of these terms.
§ 11 Intellectual Property
The Customer warrants that they hold all necessary rights to the logos, graphics, and designs uploaded to the portal. The Customer shall indemnify and hold the Provider harmless from all third-party claims resulting from the infringement of intellectual property rights. The Provider does not acquire any rights of its own to the materials provided through their use.
§ 12 Final Provisions
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Place of performance is Hannover. The place of jurisdiction for all disputes arising from this contractual relationship is Hannover, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law. Should individual provisions of these T&C be invalid, the validity of the remaining provisions shall remain unaffected.